Toolware

B2B – Wholesale Tool Merchants

Background

Since 1970 Toolware Sales Limited has been dedicated to the goal of serving Retail Hardware and Tool Merchants throughout New Zealand and the South Pacific. They provide quality hand tools, sourced worldwide, and selected to meet the needs of those in professional trades.

Toolware are well recognised as leaders in the market with some of the best hand tool brands and a product range that allows their distributors to supply a vast number of tools into the trade.

Requirements

Toolware needed a new advanced e-Commerce website which allowed them to better reflect the business as well as offer more advanced features and flexibility including:

• Full NetSuite ERP integration including all product information, customer account information and order information
• Complex on-account pricing
• Special promotional pricing
• Customer portal features such as viewing all orders, quotes, invoices and credit notes
• Alternative products for backorder situations
• Complex order on behalf situations for sales reps and support staff
• Personal branded product situations

Delivery

The new Toolware website went live in mid-2023. This has allowed Toolware to take their online operations to the next level and provide their customers with the ability to:

• Log in using their business credentials and manage their orders
• View all account information, order history, credit notes, aged balances etc.
• Browse products and purchase through a highly streamlined checkout process

All of the above has replaced time-consuming manual processes, enabling Toolware staff to concentrate on more productive aspects of the business.